Terms of Service

1. Eligibility and capacity

You must be at least 18 years old to purchase Products. By ordering, you represent that you have legal capacity to contract in your jurisdiction. If you order on behalf of a business, you warrant authority to bind that entity.

2. Nature of Products

Balanciax is marketed as a food supplement for adults. It is not a medicine and is not presented as a substitute for professional medical advice, diagnosis, or treatment. Information on the Site is general in nature. Consult a qualified clinician about suitability, especially if you are pregnant, nursing, have a medical condition, or take prescription medicines. We do not provide personalised medical guidance through customer service.

3. Orders, acceptance, and pricing

Product listings constitute an invitation to treat. Your submission of an order request is an offer. We may accept or decline offers for legitimate reasons including stock limits, suspected fraud, delivery constraints, or obvious pricing errors. A contract is formed when we send an order confirmation email or otherwise expressly accept your order.

Prices are displayed in New Zealand dollars (NZD) unless stated otherwise and include goods and services tax (GST) where applicable. We may adjust prices, descriptions, and promotions before acceptance; changes do not affect orders already accepted. Typographical errors may be corrected before dispatch; if you have already paid and we cannot supply at the advertised price, we will offer a refund or revised terms.

4. Payment

Payment methods accepted are those shown at checkout or communicated during order confirmation. You authorise us and our payment processors to charge your selected method for the total amount including applicable taxes and shipping. Chargebacks initiated without first contacting us to resolve a dispute may result in account restrictions where accounts exist.

5. Shipping and risk

We ship within New Zealand and to other destinations only where expressly offered. Delivery timelines are estimates and depend on couriers. Title and risk of loss pass to you upon delivery to the address provided, except where mandatory consumer law provides otherwise. You are responsible for accurate delivery details and safe receipt.

6. Consumer rights in New Zealand

Nothing in these Terms limits rights you have under the Consumer Guarantees Act 1993 (CGA) where you acquire Products for personal, domestic, or household use. The CGA implies guarantees that goods are of acceptable quality, fit for purpose, and match description. Remedies may include repair, replacement, or refund where guarantees are not met. If you purchase for business purposes, the parties may agree that the CGA does not apply to the extent permitted by law; such agreements must be explicit.

Under the Fair Trading Act 1986, we must not mislead you about goods or services. If you believe we have breached fair trading standards, you may contact the Commerce Commission.

7. Returns and refunds

Returns and refunds are governed by our Return Policy, which forms part of these Terms. Statutory rights under the CGA remain in addition to any voluntary return policy.

8. Acceptable use of the Site

You agree not to misuse the Site, including by attempting unauthorised access, introducing malware, scraping in a manner that impairs performance, harvesting personal data of others without consent, or circumventing technical controls. You must not use the Site for unlawful, harassing, or discriminatory conduct.

9. Intellectual property

All content on the Site (text, graphics, logos, layout, photographs, and software) is owned by us or our licensors and is protected by copyright and trade mark laws. You may view and print reasonable portions for personal, non-commercial reference. Any other use requires our prior written consent.

10. Disclaimers

To the maximum extent permitted by applicable law, the Site and its content are provided “as is” and “as available” without warranties of any kind, whether express or implied, other than those that cannot be excluded by law. We do not warrant uninterrupted or error-free operation. Food supplement experiences vary between individuals; we do not warrant specific subjective outcomes.

11. Limitation of liability

Where liability cannot be excluded under the CGA or other mandatory law, our liability is limited to the minimum amount permitted. Subject to those obligations, our aggregate liability arising from or related to the Site or Products for any claim not covered by mandatory consumer law is limited to the amount you paid us for the specific Product order giving rise to the claim during the six months preceding the event, or NZD 200, whichever is greater. We are not liable for indirect, consequential, special, or punitive damages, or for loss of profits, data, or goodwill, except where such exclusion is unlawful.

12. Indemnity

You agree to indemnify and hold harmless Zlozariniushonox and its personnel against third-party claims, damages, and reasonable legal costs arising from your breach of these Terms, misuse of the Site, or violation of law, except to the extent caused by our wilful misconduct.

13. Force majeure

We are not liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, pandemics, war, terrorism, labour disputes, utility failures, or supplier insolvency. We will use reasonable efforts to mitigate impact and notify you of material delays.

14. Privacy and communications

Personal data is processed as described in our Privacy Policy. Operational emails about your order are not marketing and may be sent without separate marketing consent. Marketing messages require consent where required by law.

15. Governing law and jurisdiction

These Terms are governed by the laws of New Zealand. You submit to the non-exclusive jurisdiction of the courts of New Zealand. If you are a consumer resident in the EEA or UK, mandatory consumer protections of your country of residence may also apply where they cannot be contractually waived.

16. Dispute resolution

Before commencing court proceedings, you agree to contact us at message@zlozariniushonox.world to seek informal resolution within 30 days. Nothing prevents either party from seeking urgent injunctive relief or using a statutory dispute scheme where available.

17. Changes to Terms

We may amend these Terms by posting an updated version on the Site with a new effective date. For material changes affecting existing orders, we will provide notice where practicable. Continued use after the effective date constitutes acceptance of the revised Terms for new transactions.

18. Severability and assignment

If any provision is held invalid, the remainder remains enforceable. We may assign our rights and obligations to an affiliate or successor in connection with a merger or asset sale, with notice where required. You may not assign your rights without our consent.

19. Entire agreement

These Terms, together with the policies linked above, constitute the entire agreement regarding the Site and distance sales described herein, superseding prior inconsistent communications.

20. Electronic communications and records

You consent to receive notices, receipts, and contractual communications electronically at the email address provided. You are responsible for maintaining accurate contact details and checking spam folders. Electronic records maintained by us are presumptive evidence of transmission unless proven otherwise.

21. Product compliance and labelling

Products are labelled for sale in New Zealand in accordance with applicable food standards, including allergen declarations and advisory statements where required. If you import Products personally into another jurisdiction, you are responsible for local customs, duties, and regulatory compliance; we do not warrant approval outside stated shipping destinations.

22. Accessibility and reasonable adjustments

We aim to present the Site in a readable structure with keyboard-accessible navigation patterns. If you require an alternative format of these Terms or policies due to a disability, contact us and we will endeavour to provide a reasonable alternative within a practical timeframe.

23. Language

The official language of these Terms is English. Translated summaries, if offered, are for convenience only; the English version prevails in case of discrepancy.